Terms

Give us accurate details, keep your password to yourself, and tell us if you think someone else has used your account. Sign up only for a business you own or are allowed to act for.

• The free plan is one audit, one AI visibility check, one plan and a first set of drafted changes, provided once and as is.
• Drafts on the free plan are written by the Surface AI Engine and are not reviewed by our team before you see them. Read each one before you use it.
• You decide whether to apply each change, and you make the change on your own site. You are responsible for changes you make.
• We may limit how many free plans start each month, and one free plan is available per website.

On a paid package, changes you would notice wait for your approval before they go live, every change we publish is recorded and can be undone, and the details of the work and price are in your agreement.

• Paid packages are billed monthly or yearly through Stripe, our payment provider. We never see or store your card details. A yearly plan costs 10 times the monthly price.
• Your plan renews automatically at the end of each month or year until you cancel. We email yearly clients 30 days before each renewal with the date and the amount.
• No refunds. A plan is paid for its whole term. Cancelling stops the next renewal, and you keep full service until the end of the period you paid for.
• Moving up takes effect now, with a prorated charge for the rest of your period. Moving down takes effect at your next renewal. Switching from monthly to yearly starts the year now, with credit for the unused month; yearly to monthly starts at your yearly renewal.
• Founding member prices are locked for the first 12 months of your plan. After that your plan renews at the regular price, and we email you 30 days before it changes.
• If a payment fails, we try your card again over 14 days and your work carries on. If it still can't be collected, your plan is paused until you pay; nothing is deleted.

Search engines and AI assistants decide what they show, and no one controls them. We plan the work most likely to help and report honestly, but we don't guarantee any ranking, traffic, mention or result.

Your business information and the work you approve are yours to use. The Surface software, our methods and our website remain ours. Don't try to copy, overload or break into the service.

To the extent the law allows, Surface isn't liable for indirect or consequential losses, and for the free plan our total liability is limited to the amount you paid us, which is nothing.

You can close your account at any time by emailing bailey@surfacemarketingservices.com. We may close an account that breaks these terms.

If these terms change, the date at the top changes too. These terms are governed by the laws of California.